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SmallwatersystemoperatorsmakesureequipmentisworkingprovidelubricationandadjustmentsmonitorsystemsthataddchemicalsandltercontaminantsensurenishedwatermeetsdrinkingwaterstandardsandinteracewithresourceproviderslikeRCACtokeepsaedrinkingwaterfowingtotheircommunities.RCACsoperationsandmaintenanceOMmanualsprovideruralwatersystemoperatorswithin-depthinstructiononhowtooperatetheirwatersystems.Tenishedproductisaneatlyorganizedbinderwithanaccompanyingvideothatexplainsinaneasytounderstandapproachkeyelementsoday-to-dayoperationsandmaintenance.TeOMmanualiseasiertounderstandthanthetechnicalmanualsandthevideodemonstratesthephysicaltasksorunningthewaterplant.ImaormertribaloperatorandIwishIdhadthistoolsaidRickeyWrightnowattheIndianHealthSer-viceaboutthevideos.IttakesalargeskillsettorunasmallsystemsaidLeeScheggRCACengineerandleadwriterfortheOMmanuals.Eachplantsidiosyncrasiesdemandcustomizedoperationsmanualsandtrain-ing.ScheggexplainswoplantslikethoseattheCampoIndianReservationsoutheastoSanDiegoandBigSandyRancheriaoutsideoFresnohavetheoreticallyidenticalprocessesbutactorslikerawInnovativevideoandmanualkeepswaterflowinginruralcommunitieswaterqualitywelllocationvolumeeventempera-turemakeitsothatoneoperatorcouldntwalkintotheotherplantandoperateitimmediately.Tatiswhyeachvideoisshoton-locationwithtribaloperatorslocalserviceprovidersandmanuacturersrepsdescribingthesystemoncamera.EngineerslikeScheggwritethemanualonlyatertouringtheacilitytakingphotographsandnotesandinterviewingoperatorsandthecontractorswhobuiltthesystem.Eachvideoandwrittenmanualisuniqueandspecictoonesystem.Tevideosprovideamulti-mediatrainingtooltohelpcombathighturnoverratesBigSandyRancheriahadsixoperatorsinthreeyearswhichtypicallymeanhard-earnedlessonsotenleavewiththeoperator.Tiscanbedangeroustowatercon-sumersandcanbeadrainontribalbudgets.DaveWallisatribalcircuitriderorRCACpointsoutthatoperatorsareotenlearningonthejobandaburntupwellpumpcouldcost15000torepair.RCACoperationsandmaintenancemanualsandvideoshesaidpreemptthemostcommonlessonslearnedintheschoolohardknocks.lIImaginelearninghowtodrivejustbyexaminingpicturesocarburetorsandpistons.Operatingawatersystemisevenmorecomplexthandrivingyetmanynewoperatorsreceivelittlemorethanmanuacturersdiagramsandaquicktourothemachinerybeoretheybegintooperatetheirutilities.